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71 results for "organization as a system"


  • Transforming Jet-Hot by Viewing the Organization as a System

    Guest post by John Hunter. Jet-Hot‘s story provides an example of applying Deming’s work to transform a real enterprise. Gordon McGilton and Dennis Sergent share evidence from their experience that will help others transform their enterprises by focusing on their system and aim. Jet-...

    Tags: management systems, systems thinking, video, case study, continual improvement, culture, Deming Research Seminar, flowchart, important, management system, manufacturing, organization as a system, quality tools, technology

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  • Statistical Techniques Allow Management to do a Better Job

    In this post I discuss another wonderful paper by Dr. Deming. The W. Edwards Deming Institute makes this paper, and many more, available on our website. As you would expect from a non-profit focused on promoting the application of his ideas these articles are freely available with no barriers to ...

    Tags: data, Dr. Deming, understanding variation, articles, culture, evidence based management, important, organization as a system, spc, statistics

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  • The value of dignity in work – give or take 6 minutes

          Monitoring employees’ time in the restroom is not okay. If you believe monitoring employees’ time in the restroom will materially improve your company’s bottom line, refer to item #1, and please keep reading. Item 1 should go without saying. Serious...

    Tags: Dr. Deming, management systems, psychology, respect for people, Uncategorized, culture, managing people, organization as a system

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  • Minimize Total Cost

    End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust. Point 4 in Dr. W. Edwards Deming’s 14 Points for Management This point is one of the less contro...

    Tags: management systems, systems thinking, 14 points, cost cutting, organization as a system, short term thinking, suppliers

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  • My First Trip To Japan by Peter Scholtes

    The Philadelphia Area Council for Excellence organized a tour to visit businesses Japan in 1985 and learn from them. 38 people participated in the trip including Peter Scholtes; William Hunter (my father); Brian and Laurel Joiner; Myron Tribus; and David and Carole Schwinn (David and Carole are p...

    Tags: Dr. Deming, management systems, respect for people, business, Japan, management, organization as a system, quality tools

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  • Some Notes on Management in a Hospital by W. Edwards Deming

    We used to publish a newsletter. In the Fall 2006 Deming Interaction we published an excerpt from an article by Dr. Deming: Some Notes on Management in a Hospital (published in 1990 in the Journal of the Society of Health Systems). In the lecture discussed from our last blog post I learned somet...

    Tags: customer focus, Dr. Deming, process thinking, respect for people, articles, culture, health care, organization as a system

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  • The Real Lessons of the Red Bead Factory

      The video shows a recorded webinar for the Healthcare Value Network by Mark Graban and Mike Stoecklein. In the video they explore the real lessons of Dr. Deming’s famous red bead factory demonstration and the principle of understanding and managing variation. Mark mentions how Bi...

    Tags: data, understanding variation, video, organization as a system, red bead experiment, webcasts

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  • Break Down Barriers Between Departments

    Some of W. Edwards Deming’s 14 obligations of management have opponents that argue the reverse is wise. Some believe it is good to “motivate” people by making them fearful, for example. Others believe in selecting suppliers for the moment based on whoever gives the cheapest quot...

    Tags: management systems, 14 points, cooperation, culture, management concepts, organization as a system, teams

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  • Are you a systems thinker? (Part 1)

    Post by Bill Bellows A few decades before The Big Bang Theory introduced television audiences to fictional theoretical physicist Sheldon Cooper, with guest appearances by Stephen Hawking, astronomer Carl Sagan was one of the most well-known non-fictional US scientists.   Amongst Sagan&r...

    Tags: Dr. Deming, management systems, systems thinking, The W. Edwards Deming Institute, Uncategorized, management, management system, organization as a system

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  • Using Outdated Management Practices Can Be Very Costly

    Readers of this blog are aware of the problems created by using quotas: Achieved the goal by not the aim (2013) – The Futility of a Numerical Goal (2014), Distorting the System, Distorting the Data or Improving the System (2013), Dr. Deming on the problems with targets or goals. Wells Farg...

    Tags: data, management systems, process thinking, blame, fear, goals, management, organization as a system, psychology, quota, sales, targets

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