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33 results for "Technology Management"


  • What Protests and Revolutions Reveal About Innovation

    The following book review will appear in an issue of the Quality Management Journal later this year: The End of Protest: A New Playbook for Revolution.   2016.  Micah White.  Toronto, Ontario, Canada. Alfred A. Knopf Publishing.  317 pages. You may wonder why I’m ...

    Tags: Book Reviews, innovation, Quality Systems, Socio-Technical Systems, Technology Management, communication, continuous improvement, crisis, increasing innovation, inspiration, LinkedIn, management, motivation, quality, reflection, socio-technical, sociotechnical, value

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  • The Value of Defining Context

    The most important stage of problem-solving in organizations is often one of the earliest: getting everyone on the same page by defining the concepts, processes, and desired outcomes that are central to understanding the problem and formulating a solution. (“Everyone” can be the ...

    Tags: Quality Systems, Technology Management, innovation, quality, Random Thoughts, technology, continuous improvement, competitiveness, management, productivity, value, education

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  • Innovation Tips for Strategic Planning

      Over the past 15 years, I’ve helped several organizations with continuous improvement initiatives at the strategic, executive level. There are a lot of themes that keep appearing and reappearing, so the purpose of this post is to call out just a few and provide some insights in how ...

    Tags: competitiveness, Education, innovation, quality, Quality Systems, Technology Management, analytics, impact, impact metrics, increasing innovation, LinkedIn, management, management improvement carnival, Measurement, metrics, productivity, value

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  • Voice of the Customer (VOC) in the Internet of Things (IoT)

      In February, I speculated about how our notion of “Voice of the Customer” (VoC) might change, since between 2016 and 2020 we are poised to witness the Internet of Things (IoT) as it grows from 6.4 billion to over 20 billion entities. The IoT will require us to re-think fundame...

    Tags: innovation, Internet of Things (IoT), quality, Quality Systems, Technology Management, competitiveness, customer, customer service, Internet of Things, IoT, management, reflection, value, VOC, Voice of the Customer

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  • Where is Quality Management Headed?

      [This post is in response to ASQ’s February topic for the Influential Voices group, which asks: Where do you plan to take your career in 2016? What’s your view of careers in quality today—what challenges is this field facing? How can someone starting out in quality ...

    Tags: competitiveness, innovation, JIT/Manufacturing, quality, Quality Systems, Technology Management, ASQ, cyber-physical systems, economics, economy, management, productivity, Sustainability, technology

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  • Free Speech in the Internet of Things (IoT)

    IF YOUR TOASTER COULD TALK, IT WOULD HAVE THE RIGHT TO FREE SPEECH. Image Credit: from “Reclaim Democracy” at http://reclaimdemocracy.org/who-are-citizens-united/ By the end of 2016, Gartner estimates that over 6.4 BILLION “things” will be connected to one another in the ...


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  • Why FEMA is Monitoring Waffle House this Weekend

    This article originally appeared on the Intelex Community on 9/14/2018 at https://community.intelex.com/explore/posts/why-fema-monitoring-waffle-house-weekend Sometimes the most informative metrics show up in the strangest of places. Case in point: with a hurricane making landfall to...

    Tags: innovation, Public Policy & News, Quality Systems, Socio-Technical Systems, Technology Management, disaster planning, risk, risk management, risk-based thinking

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  • Supplier Quality Management: Seeking Test Data

    Image Credit: Shutterstock, from http://asq.org/blog/2015/02/why-should-quality-go-global/ Do you have, or have you had, a supplier selection problem to solve? I have some algorithms I’ve been working on to help you make better decisions about what suppliers to choose — and how to mon...

    Tags: Applied Statistics, Data Science, Technology Management, algorithm, data science, decision, decision analysis, decision support, machine learning, management, quality, supplier quality, supplier quality management

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  • How to Assess the Quality of a Chatbot

    Image Credit: Doug Buckley of http://hyperactive.to Quality is the “totality of characteristics of an entity that bear upon its ability to meet stated and implied needs.” (ISO 9001:2015, p.3.1.5) Quality assurance is the practice of assessing whether a particular product or service&nb...

    Tags: innovation, quality, Quality Systems, Socio-Technical Systems, Software Quality, Technology Management, chatbot, chatbots, continuous improvement, improvement, increasing innovation, LinkedIn, socio-technical, software

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  • Quality 4.0 and Digital Transformation

    The fourth industrial revolution is characterized by intelligence: smart, hyperconnected agents deployed in environments where humans and machines cooperate to achieved shared goals — and using data to generate value. Quality 4.0 is the name we give to the pursuit of performance excellence ...

    Tags: competitiveness, innovation, Internet of Things (IoT), quality, Quality Systems, Technology Management, business model innovation, digital transformation, LinkedIn, management, Quality 4.0, value

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