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28 results for "Quality Systems"


  • What Protests and Revolutions Reveal About Innovation

    The following book review will appear in an issue of the Quality Management Journal later this year: The End of Protest: A New Playbook for Revolution.   2016.  Micah White.  Toronto, Ontario, Canada. Alfred A. Knopf Publishing.  317 pages. You may wonder why I’m ...

    Tags: Book Reviews, innovation, Quality Systems, Socio-Technical Systems, Technology Management, communication, continuous improvement, crisis, increasing innovation, inspiration, LinkedIn, management, motivation, quality, reflection, socio-technical, sociotechnical, value

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  • The Value of Defining Context

    The most important stage of problem-solving in organizations is often one of the earliest: getting everyone on the same page by defining the concepts, processes, and desired outcomes that are central to understanding the problem and formulating a solution. (“Everyone” can be the ...

    Tags: Quality Systems, Technology Management, innovation, quality, Random Thoughts, technology, continuous improvement, competitiveness, management, productivity, value, education

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  • Innovation Tips for Strategic Planning

      Over the past 15 years, I’ve helped several organizations with continuous improvement initiatives at the strategic, executive level. There are a lot of themes that keep appearing and reappearing, so the purpose of this post is to call out just a few and provide some insights in how ...

    Tags: competitiveness, Education, innovation, quality, Quality Systems, Technology Management, analytics, impact, impact metrics, increasing innovation, LinkedIn, management, management improvement carnival, Measurement, metrics, productivity, value

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  • Voice of the Customer (VOC) in the Internet of Things (IoT)

      In February, I speculated about how our notion of “Voice of the Customer” (VoC) might change, since between 2016 and 2020 we are poised to witness the Internet of Things (IoT) as it grows from 6.4 billion to over 20 billion entities. The IoT will require us to re-think fundame...

    Tags: innovation, Internet of Things (IoT), quality, Quality Systems, Technology Management, competitiveness, customer, customer service, Internet of Things, IoT, management, reflection, value, VOC, Voice of the Customer

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  • Where is Quality Management Headed?

      [This post is in response to ASQ’s February topic for the Influential Voices group, which asks: Where do you plan to take your career in 2016? What’s your view of careers in quality today—what challenges is this field facing? How can someone starting out in quality ...

    Tags: competitiveness, innovation, JIT/Manufacturing, quality, Quality Systems, Technology Management, ASQ, cyber-physical systems, economics, economy, management, productivity, Sustainability, technology

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  • Why FEMA is Monitoring Waffle House this Weekend

    This article originally appeared on the Intelex Community on 9/14/2018 at https://community.intelex.com/explore/posts/why-fema-monitoring-waffle-house-weekend Sometimes the most informative metrics show up in the strangest of places. Case in point: with a hurricane making landfall to...

    Tags: innovation, Public Policy & News, Quality Systems, Socio-Technical Systems, Technology Management, disaster planning, risk, risk management, risk-based thinking

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  • Quality 4.0: Reveal Hidden Insights with Data Sci & Machine Learning (Webinar)

    What’s Quality 4.0, why is it important, and how can you use it to gain competitive advantage? Did you know you can benefit from Quality 4.0 even if you’re not a manufacturing organization? That’s right. I’ll tell you more next week. Sign up for my 50-minute webinar at 2p...

    Tags: competitiveness, Data Science, Education, Industry 4.0, Internet of Things (IoT), quality, Quality 4.0, Quality Systems, ASQ, increasing innovation, innovation, LinkedIn, management, value, webinar

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  • Taking a Subset of a Data Frame in R

    I just wrote a new chapter for my students describing how to subset a data frame in R. The full text is available at https://docs.google.com/document/d/1K5U11-IKRkxNmitu_lS71Z6uLTQW_fp6QNbOMMwA5J8/edit?usp=sharing but here’s a preview: Let’s load in ChickWeight, one of R’s...

    Tags: Applied Statistics, Data Science, Quality Systems, R

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  • How to Assess the Quality of a Chatbot

    Image Credit: Doug Buckley of http://hyperactive.to Quality is the “totality of characteristics of an entity that bear upon its ability to meet stated and implied needs.” (ISO 9001:2015, p.3.1.5) Quality assurance is the practice of assessing whether a particular product or service&nb...

    Tags: innovation, quality, Quality Systems, Socio-Technical Systems, Software Quality, Technology Management, chatbot, chatbots, continuous improvement, improvement, increasing innovation, LinkedIn, socio-technical, software

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  • Quality 4.0 and Digital Transformation

    The fourth industrial revolution is characterized by intelligence: smart, hyperconnected agents deployed in environments where humans and machines cooperate to achieved shared goals — and using data to generate value. Quality 4.0 is the name we give to the pursuit of performance excellence ...

    Tags: competitiveness, innovation, Internet of Things (IoT), quality, Quality Systems, Technology Management, business model innovation, digital transformation, LinkedIn, management, Quality 4.0, value

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