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41 results for "People Development"


  • How Do You Know They Know?

    TWI Job Instruction is built around a four step process titled “How to Instruct.” Steps 2 and 3 are the core of the process. Present the Operation Try Out Performance I want to discuss Step 3: Try Out Performance Teaching Back as Learning All too often I see “training” th...

    Tags: Consistency, Culture, Chalk Circle, Flow, learning, People Development

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  • The Improvement Kata: Next Step and Expected Result

    In the Improvement Kata sometimes it helps to think about the outcome desired and then the step required to accomplish it. A couple of months ago, I gave a tip I’ve learned for helping a coach vet an obstacle. Another issue I come across frequently is a weak link between the “Next S...

    Tags: PDCA, People Development, Toyota Kata, Uncategorized

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  • Delivering the Patient Satisfaction Experience

    “Our challenge is to improve our patient satisfaction scores.” This seems to be a fairly common theme as I continue to work in the health care arena. Background In the U.S. at least, most major health care operations use one of a couple of major service providers (such as Press Gan...

    Tags: Consistency, Health Care, People Development, Toyota Kata

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  • Toyota Kata: Is That Really an Obstacle?

    “What obstacles do you think are preventing you from reaching the target condition?” When the coach asks that question, she is curious about what the learner / improver believes are the unresolved issues, sources of variation, problems, etc. that are preventing the process from opera...

    Tags: PDCA, People Development, Problem Solving, Toyota Kata

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  • Toyota Kata: Don’t Change The Target Condition Date

    A target condition has three main elements: An achieve-by date. A level of performance that will be achieved. The operational process that will be in place. The details of the #2 and #3 can take a number of forms, but today I want to talk about the achieve-by date. Keep the time horizon ...

    Tags: Kaizen, PDCA, People Development, Toyota Kata

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  • Notes and Thoughts from KataCon 2

    The 2016 Toyota Kata Summit developed some interesting themes. Even though the keynote addresses were not coordinated, one message emerged across them all. This is about leadership development. And by that, I don’t mean it is about further developing those in leadership positions. I mean...

    Tags: People Development, Toyota Kata, Leadership

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  • Toyota Kata: What is the Learner Learning?

    In the language of Toyota Kata we have a “coach” and a “learner.” Some organizations use the word “improver” instead of “learner.” I have used those terms more or less interchangeably. Now I am getting more insight into what the “learner&rdquo...

    Tags: Consistency, PDCA, People Development, Respect, Toyota Kata, Reflection

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  • Coaching Kata: Walking Through an Improvement Board

      The Coaching Kata is much more than just asking the 5 questions. The coach needs to pay attention to the answers and make sure the thinking flows. Although I have alluded to pieces in prior posts, today I want to go over how I try to connect the dots during a coaching cycle. Does t...

    Tags: People Development, Problem Solving, Toyota Kata

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  • 5 Ways to Help You Get Coaching Clients

    Congratulations! You’ve decided to become a coach and are ready to get started. Now all you need is your first client. Trying to get coaching clients will be an ongoing process as you build your business, but there are steps you can take to attract new clientele. These five tips offer pract...

    Tags: Coaching and Coach Training, coaching, coach, People Development

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  • Continuously Developing Your People: Glossophobia (Stage Fright)

    As a very quick review, the 4 basic principles of the Toyota Production System (P4): Understand & communicate your PURPOSE (not money) or PHILOSOPHY; Continuously develop your PEOPLE & Partners (build leaders); The right PROCESS will produce the right result; Make PROBLEMS visible a...

    Tags: People Development

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