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100 results for "Customer Experience"


  • [VIDEO] Lean Construction Methods Transform the Industry

    The construction industry has been mired in an environment that has been siloed and antiquated for years. The view has been that things have always been done a certain way and there is no reason to change. Meanwhile, numerous industries have embraced lean methodologies and have significantl...

    Tags: Customer Experience, Innovation, Kaizen, Kanban, Leadership, Lean Construction, Lean Manufacturing, Videos, Change Management, construction, continuous improvement, innovation, kanban, leadership, lean, lean construction, Lean Culture, lean manufacturing, lean methodologies, lean principles

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  • Lean Manufacturing – Whirlpool Takes Quality to the next Level

    For over 100 years, Whirlpool has led the appliance industry producing some of the most recognizable and dependable home appliances available to the consumer. Their brand suggests quality and value to their customer base. The Whirlpool Corporation is a global manufacturer and marketer of home ap...

    Tags: Business, Customer Experience, Leadership, Lean Manufacturing, The Lean Startup, agile manufacturing, apply lean methodologies, benefits of lean, implement lean methodologies, lean manufacturing business, lean principles, shmula

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  • Lean Thinking – Advancing Efficiencies in Healthcare

    For the past decade, healthcare has been the focus of a spirited campaign of debate in America. Both sides of the argument have focused on how best our healthcare would be delivered. Today, the debate rages on, but the core problems that truly affect a system continue to hurt those in need. The t...

    Tags: Customer Experience, Leadership, Lean Healthcare, Lean Manager, Service Operations, Six Sigma, efficiency, healthcare, improvement, innovation, lean, quality, quality healthcare, shmula

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  • [VIDEO] A Day in the Life of Bezos

    What would it be like to be the richest person in the world? Could you imagine having more wealth than Bill Gates? Jeff Bezos is most know for his creation called Amazon, which is disrupting and dominating multiple industries on a global scale. He is also now the guy whose net worth is more than...


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  • Lean Six Sigma News: Army Aviation Improves Mission & Environmental Operations

    A combined team from Aviation & Missile Command Environmental Division at Red Stone Arsenal and Aviation Center Logistic Command at Fort Rucker have implemented ground-breaking initiatives utilizing Lean Six Sigma methodologies for the handling of hazardous waste involved in the maintenance ...

    Tags: Business, Customer Experience, Green Manufacturing, Innovation, Leadership, Lean Manufacturing, Service Operations, Six Sigma, apply lean methodologies, Army Lean Six Sigma, lean and the environment, lean practices, lean six sigma, shmula, us army

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  • Lean Startup – How Fast Can You Move Forward?

    In 1957, Tokyo Tsushin Kogyo introduced a small transistor radio about the size of a cigarette pack. It came in a colorful box complete with a soft leather case, an antistatic cloth, and a pair of earphones. The CEO of the company then went to New York City to canvass electronics store owners an...

    Tags: Business, Corporate Turnaround, Customer Experience, Leadership, The Lean Startup, Agile, growth, innovation, lean, lean manufacturing, lean startup, shmula, success

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  • [VIDEO] Lean Six Sigma Approaches in Healthcare

    Lean principles have been used in manufacturing for decades. We know that lean principles can be successfully applied to the delivery of healthcare. Although healthcare differs in many ways from manufacturing, there are also significant similarities. Patient care professionals must rely on...

    Tags: Corporate Turnaround, Customer Experience, Leadership, Lean Healthcare, Service Operations, cost reducing, delivery of care, healthcare, innovation, lean principles, quality care

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  • Healthcare: Improving Quality and Innovation With Lean Principles

    No other industry places such a high a premium on quality of service as healthcare. Given the essential requirement of quality in the healthcare industry, consumers expect providers to lead the way in innovation and quality efforts in the services they provide. As a percentage of its gross domes...

    Tags: Corporate Turnaround, Customer Experience, Customer Satisfaction Survey, Innovation, Leadership, Lean Healthcare, Service Operations, Change Management, healthcare, innovation, lean, lean healthcare, lean principles, lean theories, quality, quality excellence

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  • [VIDEO] The Fine Art of Continuous Improvement

    The continual improvement process, also known as continuous improvement process, is the ongoing effort to improve products, services, or processes. These efforts can seek incremental improvement over time or breakthrough improvement all at once. Delivery of quality improvement pro...

    Tags: Customer Experience, Innovation, Kaizen, Leadership, Lean Manager, Service Operations, The Lean Startup, innovation, lean, lean thinking, quality, quality improvement, shmula

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  • [VIDEO] The Tale of the Seven Wastes

    The elimination of waste in processes is one of the most effective ways to increase the profitability of any business. Processes either add value or waste to the production of a good or service. There are seven wastes or ‘muda,’ and the tool was first developed by Taiichi O...

    Tags: 7 Wastes, Customer Experience, Innovation, Lean Manufacturing, Videos, apply lean methodologies, business, Change Management, continuous improvement, innovation, Kaizen, Lean Culture, lean manufacturing, lean methodologies, lean principles, lean thinking, Muda, waste

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