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100 results for "Customer Experience"


  • [VIDEO] The Simplicity and Effectiveness of Visual Management

    Visual Management is one of the simplest, most effective tools of Lean manufacturing, but often overlooked. The key to success is simplicity. If anyone were to walk through your manufacturing operation, they should visually be able to understand how the operation is performing. It should be clea...

    Tags: Customer Experience, Innovation, Leadership, Lean Manufacturing, Six Sigma, Visual Management, innovation, lean manufacturing, lean manufacturing methodology, lean six sigma, quality, visual management

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  • Lean Initiatives – Learning With AMS

    From the vastness of the Grand Canyon to the red rocks of Sedona and the living Sonoran Desert, you will find Arizona’s landscapes inspiring! The spectacular canyons, blooming deserts, raging rivers, petrified forests, and scenic mountains enthrall lovers of the outdoors in pursuit of hikin...

    Tags: Business, Customer Experience, Leadership, Lean Manager, The Lean Startup, Videos, ams, arizona, lean, lean initiatives, lean six sigma, lean thinking, shmula

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  • [VIDEO] A Keynote On TPS Lean Leadership Featuring Jeffrey Liker

    Dr. Jeffrey K. Liker is Professor of Industrial and Operations Engineering at the University of Michigan, owner of Liker Lean Advisors, LLC,  Partner in The Toyota Way Academy, and Partner in Lean Leadership Institute. Dr. Liker has authored or co-authored over 75 articles and book chapters ...

    Tags: Business, Customer Experience, Lean Manager, Lean Manufacturing, Social Media, lean, lean thinking, shmula, six sigma, tips, toyota

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  • [VIDEO] Lean Agile Sprints for Marketing

    In taking a cue from manufacturing, marketing departments are embracing the principles of lean agile practices. Research shows that over the past five years, 77% of marketing departments have embraced lean agile principles, and 67% of those have shown increases in both revenue and profits. Needl...


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  • Marketing Professionals Adopt Lean Agile Techniques

    Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are complementary, and achieve significant results ...


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  • Lean Warehouse – Improving Efficiency In Warehouse Operations

    Many lean purists believe that all warehouse functions are nothing but pure waste. Unfortunately, efficient and effective logistic operations in the global economy create significant competitive advantages and simply cannot be ignored. The Lean warehouse is necessary and plays a crucial role...

    Tags: Conveyor Systems, Customer Experience, Fulfillment and Distribution, Leadership, Lean Manager, Lean Manufacturing, Warehouse Management System, lean, lean thinking, lean warehouse, shmula

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  • [VIDEO] Boeing Builds Them in Nine Days

    Boeing builds the venerable 737 workhorse at a rate of one every nine days! That is a monumental feat of Lean manufacturing. The Boeing 737 is the workhorse of many airlines across the globe, flying short and medium range flights. It was originally designed in 1964 and took its first flight...

    Tags: Customer Experience, Lean Manufacturing, Videos, Virtual Factory Tour, 737, boeing, continuous improvement, innovation, lean, Lean Culture, lean manufacturing, lean methodologies, lean principles, lean thinking, manufacturing, quality

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  • [VIDEO] Vintage Honda Factory Tour

    Take a step back in time with a vintage Honda factory tour! Since 1959, Honda has been setting records. They are the largest manufacturers of motorcycles and internal combustion engines in the world. In 2001, they became the second largest Japanese auto manufacturer. Honda also manufactures...


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  • Lean Thinking – The 5 Principles to Live By

    The term Lean Thinking was coined by James Womack and Daniel Jones in their book by the same name, which captures the magic of the Toyota Production System (TPS). It became a new way of thinking. The focus is to create a lean enterprise, which sustains growth through aligning customer satisfactio...

    Tags: Business, Customer Experience, Lean Manufacturing, The Lean Startup, flow, lean manufacturing methodology, lean principles, lean thinking, perfection, pull, shmula, value, value stream

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  • [VIDEO] Vintage Jaguar Factory Tour

    Jaguar has set the standard for luxury and speed in fine motorcars since 1922. The company was founded as the Swallow Sidecar Company, making sidecars for motorcycles, before building auto bodies. Over the years, Jaguar quickly became the name known for quality, luxury and speed. Through several...

    Tags: Business, Customer Experience, Innovation, Lean Manufacturing, Videos, Virtual Factory Tour, continuous improvement, jaguar, leadership, lean, Lean Culture, lean manufacturing, lean methodologies, lean principles, lean thinking, manufacturing, quality

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