- Lean Six Sigma community - Social Network

50 results for "Customer Care Article"

Tags

  • Measuring the Results of CRM

    Best benchmarks to put in place     As the initial wild enthusiasm for customer relationship management (CRM) begins to plateau, and companies become increasingly skeptical of inflated claims for success, it’s time to take a hard look at how CRM projects should be mea...

    Tags: Customer Care Article, Management Article, Quality Insider Article, Twitter Ed

    Last updated

  • How Automakers Can Think Like a Disruptor

    It’s not your grandfather’s Oldsmobile business model anymore     I t wasn’t that long ago that GM ran commercials advertising that its Oldsmobile division didn’t just produce cars for your grandfather, but also for everyone else. It was an atte...

    Tags: Customer Care Article, Innovation Article, Management Article, Operations Article, Risk Management Article, Quality Insider Article, Twitter Ed

    Created

  • Keeping High-End Customers With Old-Fashioned Problem Solving

    A successful loyalty program is not about points and rewards   As the document and imaging industry evolves, imaging workflows become more sophisticated, and products increase in complexity. But with innovation, the industry has faced a new problem: customer confusion. Workflow m...

    Tags: Customer Care Article, Management Article, Quality Insider Article, Twitter Ed

    Created

  • ISO/TS 16949 Piles on the Requirements This Year

    Some background to the automotive standard update now underway     In 2014, the International Automotive Task Force (IATF) reported that the automotive industry wouldn’t upgrade the ISO/TS 16949 standard to ISO 9001:2015, much to the dismay of Tier One suppliers. In a...

    Tags: Customer Care Article, Management Article, Operations Article, Standards Article, Supply Chain Article, Quality Insider Article, Twitter Ed

    Created

  • Lean Improvements for Patient Safety

    Making preventable harm a priority for continuous improvement Does every employee in healthcare understand how her job links to patients in some way? If they do, then they are more likely to know the importance of service excellence. ...

    Tags: Customer Care Article, Healthcare Article, Management Article, Quality Insider Article, Twitter Ed

    Created

  • Perfect Information: Customer Reviews That Influence Purchasing Decisions

    Original: https://www.qualitydigest.com/inside/customer-care-article/perfect-information-customer-reviews-influence-purchasing-decisions By: Taran March @ Quality DigestPosted: October 25, 2018, 7:03 pm

    Tags: Customer Care Article, Management Article, Quality Insider Article, Twitter Ed

    Created

  • Curing Healthcare With a Dose of Big Data and Common Sense

    Collaborative quality initiatives can help save lives and money     While commanding four vessels sailing between England and India in 1601, Capt. James Lancaster performed one of the great experiments in medical history. Each of the seamen on just one ship—his o...

    Tags: healthcare, Customer Care Article, Health Care Article, Innovation Article, Lean Article, Management Article, Quality Insider Article, Twitter Ed

    Created

  • ACSI: Customer Satisfaction With PCs Rebounds as Tablets Improve

    But U.S.-based appliance manufacturers lag behind Asian, European companies     (ASCI: Ann Arbor, MI) -- Customer satisfaction with personal computers halts a three-year slide, according to new data from the American Customer Satisfaction Index (ACSI). The ACSI Household Ap...

    Tags: Customer Care Article, Management Article, Supply Chain Article, Quality Insider Article, Twitter Ed

    Created

  • Lean Medical Innovation

    Accelerate continuous clinical practice improvement with SaaS solutions The proliferation of Accountable Care Organizations (ACO), spurred by the healthcare industry’s shift from fee-for-service to pay-for-performance, has focused...

    Tags: Customer Care Article, Health Care Article, Lean Article, Quality Insider Article, Twitter Ed

    Created

  • Quality Is Critical in the Age of Digital Transformation

    Report shows that users demand consistent performance of digital products and services     Digital technologies have reached a tipping point. Enterprises are moving from a focus on process automation to entire business models built on and driven by digital technologies. The...

    Tags: Customer Care Article, Innovation Article, Management Article, Quality Insider Article, Twitter Ed

    Created

Refine the results