Dragana Tancic - Serbia

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  • Internal Customer Concept

    Internal Customer Concept
    September 22, 2016 - It is important to understand that the core of Internal customer concept starts from within. Without proper internal customer relationship, external customer service can not function properly.
  • Focus on customer value

    Focus on customer value
    September 1, 2016 - Customers are the most important part of any business. Each company must identify them to understand their requirements, so the company can design products/services that they will want to buy.
  • Focus on Waste elimination

    Focus on Waste elimination
    August 27, 2016 - Focus on waste elimination is based on the idea of increasing value with less work.Anything that doesn´t increase value should be made to eliminate that waste.- So the main idea is to turn your wastes in profit with 6-sigma methodology
  • Focus on results

    Focus on results
    July 15, 2016 - The best way to reach a desired result is to focus on that result, try to move toward it, and judge each attempt by how closely you approximate it