Customer Service and Six Sigma – The Fundamental Link

Customer Service and Six Sigma – The Fundamental Link

By Discovery Lean Six Sigma

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Customer Service and Six Sigma – The Fundamental Link

With all the talk about Six Sigma and its benefits for various organizations in the last few years, it’s important to understand its implications on some specific areas, like customer service. There is a lot to gain from optimizing your processes with the help of Six Sigma methodologies, and if you’ve never put any thought into streamlining your customer services before, you have a lot to gain.

Keep in mind that this is a gradual process though, and it’s going to take a while before you see proper results. But as long as you’re persistent and keep your eye on the prize, you should be able to leverage the potential of Six Sigma for some pretty impressive results.

Modern Customer Service Requirements

The requirements for customer service have changed a lot in recent years, and they are quite different today from what they used to be in the past. Various new trends have come up on the market, and all of them have to be addressed carefully if you want to ensure that you’ll stay relevant to your customers. For example, you will often have to think about improving the speed at which you provide that service, or give your customers alternative options for getting through to your support.

Companies have started to experiment with some interesting approaches to improving their customer service in this regard, but many have realized that Six Sigma is one of the best ways to go about that.

The Evolution of Six Sigma

Six Sigma itself is not static – far from it. It’s gone through some serious development in recent years, and it looks quite a bit different today from what it used to. That said, the core principles remain the same, and it’s still a great tool for optimizing and streamlining processes. One thing that Six Sigma does especially well these days is wrangling processes with lots of unknowns in them.

That’s because the system is more universal and developed to be used in a broader set of circumstances. A lot of effort has been put into this specific aspect of it in recent years, and we’re already seeing some great result.

Connecting the Dots

Putting everything together, it’s easy to see why Six Sigma enjoys so much popularity among companies looking to improve their service quality and to connect better to their customers. It’s a great methodology for optimizing an arbitrary system, and considering the complexity of your typical customer service situation, it’s a perfect fit for addressing some of the common problems in this area as well.

You have to be careful though – you will need an experienced approach for this. Six Sigma is a complex field in itself, and applying it incorrectly can easily backfire on your operations if you’re not prepared. Make sure that you’re aware of the implications of utilizing Six Sigma in your workflow fully, and only work with specialists when you’re trying to integrate it into your own company.

Anticipating the Future

A lot can happen in the future, especially judging by the current state of the market. And while it’s impossible to predict tomorrow with complete accuracy, you can certainly pay attention to the way some trends are evolving and establishing a position on the market. When it comes to customer service, the trends are already pretty obvious, and it’s just a matter of following them and integrating them into your own workflow correctly. And with the help of Six Sigma, you can focus on the aspects of that workflow that truly matter in the end. It will likely take some time, but you’ll eventually be in a situation where you’re completely prepared for the developments of tomorrow.

The link between Six Sigma and customer service is starting to become more and more obvious, and many companies have started to realize this recently. If you want to be at the forefront of these developments, you should take some time to study what Six Sigma has to offer, and how it can be integrated into your own workflow. You’ll likely quickly come to the realization that it carries more benefits than you can initially see on the surface, and you’ll find many ways to integrate it into your company’s work.

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Original: https://www.shmula.com/customer-service-and-six-sigma-the-fundamental-link/29596/
By: Shmula Contributor
Posted: September 9, 2019, 2:39 pm

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