Incidents and Problems – Opposite Sides of the Same Coin

Incidents and Problems – Opposite Sides of the Same Coin

By Discovery Lean Six Sigma

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To achieve high levels of service excellence incident and problem managers must work together as a team as part of an end-to-end support process.  




Original: http://www.kepner-tregoe.com/blog/incidents-and-problems-opposite-sides-of-the-same-coin/
Posted: June 20, 2019, 9:00 pm

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