GA 269 | Establishing a Standard Behavior with Skip Steward

GA 269 | Establishing a Standard Behavior with Skip Steward

By Steven Bonacorsi

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This week’s guest is Skip Steward. Ron and Skip had a long conversation all about healthcare and the transformative powers of TWI, Toyota Kata, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • The two quotes that inspire Skip (3:31)
  • Why it’s so hard to listen (4:37)
  • Skip’s background and what he’s up to these days (6:38)
  • Their evolution (8:34)
  • About the Job Instruction component of TWI (11:41)
  • The emotional nature of the journey (16:33)
  • Where they store their Job Instruction Breakdowns (24:39)
  • How they share (26:37)
  • Their journey with Toyota Kata (27:50)
  • How they use Strategic A3s (30:06)
  • Setting the target condition (33:19)
  • Writing obstacles (36:04)
  • Making Job Methods appropriate for healthcare (43:29)
  • How the “Eliminate” component works (46:41)
  • Skip’s advice (51:49)
  • About Skip’s new book (1:01:01)

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What Do You Think?

What is the true value of TWI in your opinion?

By: Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy
Posted: May 30, 2019, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.