What High-Reliability Organizations Have in Common

What High-Reliability Organizations Have in Common

By Discovery Lean Six Sigma

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High-reliability organizations (HROs) are those that successfully complete their missions despite massive complexity and high risk. Examples include the Federal Aviation Administration’s Air Traffic Control system, aircraft carriers, nuclear power plants, and NASA. In each case, even a minor error could have catastrophic consequences. Yet, adverse outcomes in these organizations are rare. How is it possible that we can go years without a commercial airline accident, but the guy at the drive through can’t seem to get your order right?




Original: https://blog.kainexus.com/improvement-disciplines/hro/what-high-reliability-organizations-have-in-common
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Posted: March 7, 2019, 12:32 pm

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