How Organizations Undermine Their Frontline Support Teams

How Organizations Undermine Their Frontline Support Teams

By Discovery Lean Six Sigma

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Improving the frontline support experience is one of the most critical elements in maturing the service culture. To have teams focused on addressing issues at the cause level would go very far to increase the coveted metric of customer satisfaction and lay the groundwork for increased business.

 




Original: http://www.kepner-tregoe.com/blog/how-organizations-undermine-their-frontline-support-teams/
Posted: February 28, 2019, 5:00 am

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