Business Case for Patient and Doctor Experience Innovation

Business Case for Patient and Doctor Experience Innovation

By Discovery Lean Six Sigma

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There are three basic ways to establish or TEE up a competitive advantage: Technological excellence, Execution/operational excellence and customer Experience excellence e.g speed, convenience, service and high touch. You must dominate on one, but be equally competitive on the others. Here is how to measure them. While policy makers are pushing value based care, convenience care is more important to ...



Original: https://www.innovationexcellence.com/blog/2019/02/12/business-case-for-patient-and-doctor-experience-innovation/
By: Arlen Meyers
Posted: February 12, 2019, 3:00 pm

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