Response-ability is all about your ability to intuitively anticipate the future and to know what your customer wants before your customer knows it. Intuitive anticipation is the main differentiator for successful, innovative companies.   Looping, one dimension of response-ability, has to do with your ability to explore, to engage, and to extrapolate what your customer tells ...

Original: https://www.innovationexcellence.com/blog/2019/02/02/explore-engage-and-extrapolate-to-discover-the-pains-gains-and-jobs-to-be-done-of-your-customer/
By: Sari van Poelje
Posted: February 2, 2019, 12:00 pm