GA 251 | Lean in New Hampshire with Heather Barto and Tommy Lencki Jr.

GA 251 | Lean in New Hampshire with Heather Barto and Tommy Lencki Jr.

By Steven Bonacorsi

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This week’s guests are Heather Barto and Sergeant Tommy Lencki Jr. Heather and Tommy both work for the state of New Hampshire, and they described their involvement in the state’s continuous improvement initiatives. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • The quotes that inspire Heather and Tommy (2:24)
  • Heather’s background (3:51)
  • Tommy’s background (6:11)
  • The beginning of lean in New Hampshire (9:08)
  • The early days (14:33)
  • Tommy’s initial reaction to lean (17:03)
  • Examples of improvements (19:35)
  • How they’ve improved the DMV (21:15)
  • Understanding your customer (24:01)
  • Sustaining lean efforts despite new leadership (32:41)

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Original: https://blog.gembaacademy.com/2019/01/24/ga-251-lean-in-new-hampshire-with-heather-barto-and-tommy-lencki-jr/
By: Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy
Posted: January 24, 2019, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.