GA 250 | Using Process Behavior Charts with Mark Graban

GA 250 | Using Process Behavior Charts with Mark Graban

By Steven Bonacorsi

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This week’s guest is Mark Graban. This is Mark’s sixth episode with us, and this time he discussed his new book, Measures of Success, as well as how Process Behavior Charts can be used in different contexts. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Mark’s background (2:51)
  • What a Process Behavior Chart is (5:15)
  • Using them as part of Lean Daily Management (8:37)
  • When it’s appropriate to reset your limits (13:50)
  • Tracking your metrics more frequently (16:27)
  • How process metrics work in strategy deployment (17:59)
  • The voice of the process versus the customer (21:54)
  • A3 Problem Solving (25:12)
  • Looking for signals (27:21)
  • Advice for getting started (30:41)
  • What Mark might write about next (38:06)

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What Do You Think?

How have you leveraged Process Control Charts?

By: Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy
Posted: January 17, 2019, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.