People Are Not Cars

People Are Not Cars

By Discovery Lean Six Sigma

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Tyson Ortiz's challenge in helping his son through a heart transplant
clarified to him what a healthcare provider said: "People are not
cars." And yet he learned that the key to better outcomes, in both
business and health, can be found in growing the ability to think and
act with a PDSA mindset.



Original: https://www.lean.org/lp/994
Posted: January 9, 2019, 12:00 am

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