Artificial Intelligence Needs Conversational Intelligence. Here’s Why:

Artificial Intelligence Needs Conversational Intelligence. Here’s Why:

By Discovery Lean Six Sigma

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Historically, building technology had been about capabilities and features. Engineers and product designers would come up with new things that they thought people wanted, figure out how to make them work and ship “new and improved” products. The result was often things that were maddeningly difficult to use. That began to change when Don Norman ...



Original: https://www.innovationexcellence.com/blog/2018/11/26/artificial-intelligence-needs-conversational-intelligence-heres-why/
By: Greg Satell
Posted: November 26, 2018, 12:00 pm

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