GA 231 | How to Think Scientifically in Healthcare with Maurene Stock and Katie Melching

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GA 231 | How to Think Scientifically in Healthcare with Maurene Stock and Katie Melching

By Steven Bonacorsi

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This week’s guests are Maurene Stock and Katie Melching of Mercy Health Muskegon. They shed some light on the organization’s lean journey, including their approach and how they learned to think scientifically. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Their backgrounds (2:20)
  • Their favorite quotes (3:52)
  • How they got started (6:44)
  • What it looked like (7:55)
  • Kaizen events vs. kata (10:36)
  • How A3 is similar (15:49)
  • Their current approach (19:12)
  • Revisiting the overall challenge (24:02)
  • The impact of scientific thinking (29:45)
  • What they enjoy the most about their approach (37:40)

Podcast Resources

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Join us in San Diego from October 29th to November 1st for the 2018 International AME Conference. From incredible keynote speakers, to small group discussions, to simply networking with other continuous improvement practitioners, this is truly a powerful conference you won’t want to miss.

Use promo code “Gemba10” for 10% off your registration. Learn more here.

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What Do You Think?

What is your current approach to continuous improvement?

By: Jessica Bush
Posted: September 6, 2018, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.