Achieving Service Excellence Means Planning for Failure

Achieving Service Excellence Means Planning for Failure

By Discovery Lean Six Sigma

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Service excellence isn’t just fulfilling SLAs and minimum expectations. It is giving your business and your users the services they need, not just the minimum levels of quality and performance they demand.  While on the surface having a plan to fail may seem counter-intuitive, it also may be the best way to succeed.

 




Original: http://www.kepner-tregoe.com/blog/achieving-service-excellence-means-planning-for-failure/
Posted: August 15, 2018, 4:00 am

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