You Can’t Change Fundamental Behaviors Without Changing Fundamental Beliefs

You Can’t Change Fundamental Behaviors Without Changing Fundamental Beliefs

By Discovery Lean Six Sigma

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In 2006, Blockbuster Video launched Total Access, a service that allowed its customers to rent videos online and return them to stores. The strategy was an immediate hit with customers and before long its online unit was making big gains against Netflix. It seemed that the video giant had finally cracked to code to renting ...



Original: http://innovationexcellence.com/blog/2018/06/26/you-cant-change-fundamental-behaviors-without-changing-fundamental-beliefs/
By: Greg Satell
Posted: June 26, 2018, 12:00 pm

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