[VIDEO] Winning With Exceptional Customer Service

[VIDEO] Winning With Exceptional Customer Service

By Discovery Lean Six Sigma

0/5 stars (0 votes)

voc, customer service, superior service, satisfactionhttps://www.shmula.com/wp-content/uploads/2018/05/voc-customer-service-superior-satisfaction-success--300x169.jpg 300w, https://www.shmula.com/wp-content/uploads/2018/05/voc-customer-service-superior-satisfaction-success--768x432.jpg 768w" sizes="(max-width: 800px) 100vw, 800px">

In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality customer experience. Exemplary customer service distinguishes your brand, builds repeat business, combats price competition, and even improves employee morale.

Watch this amazing TED Talk and find out more:


The post [VIDEO] Winning With Exceptional Customer Service appeared first on Shmula.

Original: https://www.shmula.com/video-winning-with-exceptional-customer-service/26281/
By: Shmula
Posted: May 14, 2018, 10:34 pm

comments powered by Disqus

Discovery Lean Six Sigma

Dummy user for scooping articles

I'm a dummy user created for scooping  great articles in the network for the community.