A few days ago, as I was waiting for an item I purchased in my local Apple store to be brought out to me from the back of the store, I had the opportunity to observe Apple’s frontline strategy be played out in front of me. It revolved around another floor associate assisting a gentleman ...

Original: http://innovationexcellence.com/blog/2018/06/14/testing-your-strategy-does-it-nest/
By: Matthew E May
Posted: June 14, 2018, 1:07 pm