Quality in modern business: perception vs. performance

Quality in modern business: perception vs. performance

By Discovery Lean Six Sigma

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Quality in modern business: perception vs. performance

The issue of perceived quality vs. performance is becoming increasingly important in modern business environments where customers have greater access to information and opinions not just from th company but from other customers.

 





Original: http://www.kepner-tregoe.com/blog/quality-in-modern-business-perception-vs-performance/
Posted: May 30, 2018, 1:00 pm

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