Promapp webinar: Improving the Customer Experience at City of Boroondara

Promapp webinar: Improving the Customer Experience at City of Boroondara

By Steven Bonacorsi

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Promapp webinar: Improving the Customer Experience at City of Boroondara



(via https://www.youtube.com/watch?v=iAho2uklOVs)

In this webinar, Kate Brewster, Continuous Improvement Coordinator & Chief Process Officer at the City of Boroondara, will share the results of their customer focused process improvement program and some of the lessons they learned along the way.

Watch this webinar recording to learn how to:
- Make the shift to customer-centric BPM.
- Apply Lean thinking and customer experience principles to a service environment.
- Ensure your process improvement efforts drive real customer value.
- Maintain staff engagement in your improvement strategy.
- Go beyond simply process mapping to drive process engagement.





Original: http://leansixsigmagroup.tumblr.com/post/170798662971
Posted: February 12, 2018, 3:19 pm

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.