GA 201 | How to Apply Lean to the Airline Industry with David Acklin

GA 201 | How to Apply Lean to the Airline Industry with David Acklin

By Steven Bonacorsi

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This week’s guest is David Acklin from Hawaiian Airlines. David explained how they improved their interline baggage process, including how they got other airlines involved. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • David’s background (2:05)
  • Continuous improvement at Hawaiian Airlines (3:04)
  • David’s favorite Deming quote (5:03)
  • About interline baggage (6:35)
  • What the problem was (9:29)
  • How they convinced other airlines to participate (11:30)
  • The resistance they experienced (14:58)
  • The countermeasures they implemented (19:17)
  • Their results (21:41)
  • The reaction from Hawaiian Airlines leadership (22:27)
  • What David would do differently (23:39)
  • What “continuous improvement leadership” means (25:28)
  • How David practices continuous improvement at home (26:52)
  • Where people struggle (28:05)
  • What David is most proud of as it relates to continuous improvement (30:31)
  • David’s final words of wisdom (32:10)

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What Do You Think?

Describe a time when you had to convince other people to participate in a continuous improvement initiative. How did it go? Was it easy? Difficult?

By: Jessica Bush
Posted: February 8, 2018, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.