GA 197 | How to Use Continuous Improvement in Untraditional Settings with Veronica Silva

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GA 197 | How to Use Continuous Improvement in Untraditional Settings with Veronica Silva

By Steven Bonacorsi

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GA 197 | How to Use Continuous Improvement in Untraditional Settings with Veronica Silva

This week’s guest is Veronica Silva. Veronica shared some great stories of how she’s used continuous improvement in all different kinds of settings, including bartending and banking. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Veronica’s background (1:44)
  • Veronica’s training days (3:41)
  • How she applied Six Sigma to bartending (5:17)
  • Her transition to software (7:41)
  • Applying Six Sigma to banking (9:38)
  • The whiteboard story (13:35)
  • Her transition to public utilities (16:46)
  • What Veronica is currently working on (17:59)
  • Where continuous improvement is heading (19:45)
  • A time when Veronica was able to sell someone on continuous improvement (21:35)
  • Who Veronica would “shadow” (23:48)
  • The best advice Veronica has ever received (25:18)
  • About Veronica’s business (26:39)
  • Final words of wisdom (33:27)

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What Do You Think?

What other unusual contexts can continuous improvement be used in?





Original: http://blog.gembaacademy.com/2018/01/11/ga-197-how-to-use-continuous-improvement-in-untraditional-settings-with-veronica-silva/
By: Jessica Bush
Posted: January 11, 2018, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.