Lean Quote: Unhappy Customers Great Source of Learning

Lean Quote: Unhappy Customers Great Source of Learning

By Discovery Lean Six Sigma

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On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.

"Your most unhappy customers are your greatest source of learning." — Bill Gates, Microsoft

Customer satisfaction is one of the most...

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Original: http://feedproxy.google.com/~r/ALeanJourney/~3/02t1bPJ7TFo/lean-quote-unhappy-customers-great.html
By: Tim McMahon
Posted: December 15, 2017, 11:00 am

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