Frontline Support Troubleshooting Skills: Get it right the first time

Frontline Support Troubleshooting Skills: Get it right the first time

By Discovery Lean Six Sigma

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First call resolution is cheaper, makes customers happier and frees up valuable capacity in your organization. Here are 3 things you can do to enable your frontline support teams to resolve the customer issue and get it right the first time.



Original: http://www.kepner-tregoe.com/blog/frontline-support-troubleshooting-skills-get-it-right-the-first-time/
Posted: November 30, 2017, 3:00 pm

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