Customer Journey Optimization: Lean operations in the age of customer centricity

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Customer Journey Optimization: Lean operations in the age of customer centricity

By Vrinda Nathany

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At most companies, the CMO’s dream is the COO’s worst nightmare.  Customer centricity and the associated digital initiatives have driven up operational costs and made it difficult to even begin a discussion about bringing the two opposing forces into balance.  In this whitepaper, you will learn



Original: https://www.processexcellencenetwork.com/business-transformation/white-papers/customer-journey-optimization-lean-operations-in
By: PEX Network Reports
Posted: January 1, 1970, 12:00 am

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