Troubleshooting Skills - The Key to Customer Satisfaction

Troubleshooting Skills - The Key to Customer Satisfaction

By Discovery Lean Six Sigma

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Troubleshooting Skills - The Key to Customer Satisfaction

Most customer engagement situations will have some level of ambiguity, be missing some critical information, require analysis in order to lead to decision-making. This is where troubleshooting skills come in. We identify the key troubleshooting skills to help improve your customer’s satisfaction.



Original: http://www.kepner-tregoe.com/blog/troubleshooting-skills-the-key-to-customer-satisfaction/

By: Jeff Robinson
Posted: October 26, 2017, 3:00 pm

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