GA 182 | How to Use the “5 Why” Method with Jon Miller

GA 182 | How to Use the “5 Why” Method with Jon Miller

By Steven Bonacorsi

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GA 182 | How to Use the “5 Why” Method with Jon Miller

This week’s guest is GA Co-Founder Jon Miller. Jon explained the “5 Why” method and how it can be used to effectively determine root causes and solve problems. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • What Jon has been up to (4:10)
  • About 5 Why (5:51)
  • An anecdote about Jeff Bezos (8:59)
  • Other examples of 5 Why in action (11:21)
  • The best way to use 5 Why (16:22)
  • What happens is there multiple root causes (19:25)
  • Errors that can occur during 5 Why (22:05)
  • The importance of seeing for yourself (26:55)
  • Final words of wisdom (29:57)

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What Do You Think?

Do you use the “5 Why” method? Share an example.





Original: http://blog.gembaacademy.com/2017/09/28/ga-182-how-to-use-the-5-why-method-with-jon-miller/
By: Jessica Bush
Posted: September 28, 2017, 10:00 am

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Steven Bonacorsi

Steven Bonacorsi is the Founder of the Lean Six Sigma Group, President of ISLSS, and Lean Six Sigma Master Black Belt

Steven Bonacorsi, President at the International Standard for Lean Six Sigma (ISLSS)
- Master Black Belt in Lean Six Sigma Methodology.
- Expert in Kaizen event for rapid project execution.
- Certified PMP (Project Management Professional)
- Masters in Business Administration (MBA)
- Masters in Computer Information Systems (MS-CIS)
- Numerous IT certifications.
- Over 20 years of Professional Business Consulting experience at the C-Level.
Executive Master Black Belt leading $ billion business transformation projects globally in multiple Industries. I am a leader who delivers results.