When to Pull the Andon

When to Pull the Andon

By Discovery Lean Six Sigma

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Lost luggage is a traveler's nightmare. But for Kelly Moore, the nightmare got worse when her airline's baggage attendant couldn't pull the andon -- an action that could have fixed the problem on the spot. Kelly now reflects on this incident and how it made her reconsider the efficacy of her organization's andon systems.



Original: https://www.lean.org/lp/766
Posted: August 1, 2017, 12:00 am

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