Voice of the Customer (VoC) Questionnaire from Lean Supply Chain -

Voice of the Customer (VoC) Questionnaire

By Chuck Intrieri

0/5 stars (0 votes)

Voice of the Customer (VoC) Questionnaire

How would you rate our customer service?

  • Unsurpassed
  • Well Done
  • Unremarkable
  • Wanting

 

How would you rate our services on the basis of timeliness?

  • Unexcelled
  • Solid
  • Nondescript
  • Wanting

How would you rate our prices in terms of value for the money spent?

  • Good value
  • Fair
  • On the high side
  • Too expensive

Will you use our services again?

  • Yes
  • No: if no, please explain why:

Do you think you would inform others about the products and services we offer?

How would you rate your overall satisfaction with our company?

  • Overly satisfied
  • Satisfied
  • Average
  • Unsatisfied

If unsatisfied, please explain why:

What changes would you like to see effected in our company to gain more value for you, our customer?

Were you in any way dissatisfied with any aspect of our company? Please inform us:

Other, overall comments/inputs, please, to bring more value to you, our customer:

Our goal is to go beyond your expectations, how can we do this?

 





Original: http://theleansupplychain.com/2015/10/voice-of-the-customer-voc-questionnaire/
By: ChuckIntrieri
Posted: October 24, 2015, 6:11 pm

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