The ABCs of Innovation: E is for Empathy

The ABCs of Innovation: E is for Empathy

By Discovery Lean Six Sigma

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The ABCs of Innovation: E is for Empathy

Empathy’s the “ability to understand and share the feelings” of someone else from their perspective as opposed to your own. In the context of innovation it’s absolutely critical, yet authentic consumer empathy, as an active presence in many corporations, is somewhat scarce today.



Original: http://innovationexcellence.com/blog/2017/05/22/the-abcs-of-innovation-e-is-for-empathy/
By: Lou Killeffer
Posted: May 22, 2017, 1:00 pm

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