Think You Know What Your Customer Wants? Think Again

Think You Know What Your Customer Wants? Think Again

By Vrinda Nathany

0/5 stars (0 votes)

Think You Know What Your Customer Wants? Think Again

Peter F. Drucker, in his book Managing for Results, pointed out: “What the people in the business think they know about customers and market is more likely to be wrong than right.” So he suggested this remedy: “Only by asking the customer, by watching him, by trying to understand his behavior can ...



Original: http://www.processexcellencenetwork.com/business-transformation/articles/think-you-know-what-your-customer-wants-think
By: Editorial Staff
Posted: January 1, 1970, 12:00 am

comments powered by Disqus

Vrinda Nathany