Quality Starts With Communication

Quality Starts With Communication

By Discovery Lean Six Sigma

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Training a multilingual workforce to ensure quality and safety

Two years ago, the marketing research division of Florida-based TR Cutler Inc. interviewed CEOs of privately held manufacturing operations in North America and reported that their top fear was a lack of communication with employees due to the inability to motivate or inspire the workforce. That research was recently replicated, and while communication breakdowns are still the No. 1 fear, the reasons and importance are quite different: It’s about communicating with a multicultural workforce.

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Original: https://www.qualitydigest.com/inside/management-article/quality-starts-communication-032817.html
By: Quality Digest
Posted: March 28, 2017, 7:03 pm

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