The Feedback

The Feedback

By Venanzio Figliolino

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The Feedback

What is the feedback ?

It is the process in which the effect or output of an action is 'returned' (fed-back) to modify the next action. In an organizational context, feedback is the information sent to an entity (individual or a group) about its prior behavior so that the entity may adjust its current and future behavior to achieve the desired result.

We can distinguish two types of feedback :

Constructive feedbackimage

  • Describe the person's behavior
  • Explain why it considered its positive behavior

 

Corrective feedbackimage

  • Provide a positive alternative behavior
  • Describe the person's behavior
  • Describe the consequences of that behavior caused
  • Explain why it is better than the observed behavior

 

Basically you would think that constructive feedback is easier to give and therefore occur more frequently than the Corrective.

It is not always true !!

Each type of feedback has its pitfalls, in particular:

The constructive feedback often is omitted because moved by the thought that the person who should receive it already is aware of our positive opinion on its work.

Corrective arms for obvious reasons (achieving better results) is the one most often used but is given incorrectly.

See below how it should be given feedback.

How To Give Feedback

  • Direct
  • Non judgmental about the person but targeted to
  • Specific and detailed
  • Timely manner

In everyday we may not be in the position of giving a feedback but of receving it. Not always feedback is received in a constructive manner and often it is not only due to the inability of the person who is giving it (in a wrong way) but for our attitude toward the highlighted facts.

As Receiving Feedback

  • Ask for clarification
  • not be defensive
  • Accept the feelings as facts

Why the feedback is important ?

Effective feedback, both positive and negative, is very helpful. Feedback is valuable information that will be used to make important decisions. Top performing companies are top performing companies because they consistently search for ways to make their best even better. For top performing companies ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from across the entire organization – customers, clients, employees, suppliers, vendors, and stakeholders. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback. And they know that feedback is helpful only when it highlights weaknesses as well as strengths.

Effective feedback has benefits for the giver, the receiver, and the wider organization. Here are five reasons why feedback is so important.

Feedback is always there. If you ask someone in your organization when feedback occurs, they will typically mention an employee survey, performance appraisal, or training evaluation. In actuality, feedback is around us all the time. Every time we speak to a person, employee, customer, vendor, etc., we communicate feedback. In actuality, it’s impossible not to give feedback.

Feedback is effective listening. Whether the feedback is done verbally or via a feedback survey, the person providing the feedback needs to know they have been understood (or received) and they need to know that their feedback provides some value. When conducting a survey, always explain why respondents’ feedback is important and how their feedback will be used.

Feedback can motivate. By asking for feedback, it can actually motivate employees to perform better. Employees like to feel valued and appreciate being asked to provide feedback that can help formulate business decisions. And feedback from client, suppliers, vendors, and stakeholders can be used to motivate to build better working relations

Feedback can improve performance. Feedback is often mistaken for criticism. In fact, what is viewed as negative criticism is actually constructive criticism and is the best find of feedback that can help to formulate better decisions to improve and increase performance.

Feedback is a tool for continued learning. Invest time in asking and learning about how others experience working with your organization. Continued feedback is important across the entire organization in order to remain aligned to goals, create strategies, develop products and services improvements, improve relationships, and much more. Continued learning is the key to improving.

 

Feedback is a very powerful weapon that is often underestimated and the consequences can be catastrophic

Venanzio Figliolino

Venanzio Figliolino

Process Excellence Lead & Founder of Lean Six Sigma Community
About me

Management engineer with 15+ years of experiences in multinational companies, employed in different roles but with common goals: Continuos Improvement, processes standardization &...

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Venanzio Figliolino

Process Excellence Lead & Founder of Lean Six Sigma Community

Management engineer with 15+ years of experiences in multinational companies, employed in different roles but with common goals: Continuos Improvement, processes standardization & optimization.

I'm trainer and consultant about Lean & Six Sigma methodologies, I love to help organizations to improve their performances in terms of times/costs/defects/spaces reductions.

I founded Lean Six Sigma University & Community, two synergic projects developed for creating a common place where learn and divulgate knowledges about Lean and Six Sigma methodologies applied to different ambits.

The application of Lean & Six Sigma methods are not simply methods learned and applied, it is a cultural change.