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by LSSU Admin - Wednesday, 11 November 2020, 3:40 PM
Retrieved from: Lean Blog
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Joining me for Episode #392 is Mike Leigh, the President of his firm OpX Solutions, LLC. Mike was one of the contributors, writing a chapter for our anthology book Practicing Lean. Some highlights from Mike's career, from his bio: Began his career as an officer in the US Navy in the late '80s, specializing in […]

The post Lean Podcast #392 — Mike Leigh on Breaking Down Barriers appeared first on Lean Blog.

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    Picture of LSSU Admin
    by LSSU Admin - Wednesday, 11 November 2020, 12:00 PM
    Retrieved from: A Lean Journey
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    Today is Veterans Day. To a lot of us, it means no school, lots of doorbuster sales and, hopefully, a day off from work. The meaning of Veterans Day can be of little insight to those who have no family members or friends who have served time in the service. But, those who do may see the importance of today a little clearer. We have supported our loved ones through their times of self-sacrifice and loyalty, as well as the most demanding, dangerous, terrifying and noble times. Their acts of valor...

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      Picture of LSSU Admin
      by LSSU Admin - Tuesday, 10 November 2020, 12:00 PM
      Retrieved from: AllAboutLean.com
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      This last post of my series looks at fluctuations that originate downstream from your location. In other words, how to reduce fluctuations originating from your customer. Granted, this often is the most difficult one, as you usually have not so much influence over your customers (unless you have a monopoly). Let’s have a look. Intro ... Read more

      The post Reducing Fluctuations Downstream first appeared on AllAboutLean.com.

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        Picture of LSSU Admin
        by LSSU Admin - Monday, 9 November 2020, 12:00 PM
        Retrieved from: A Lean Journey
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        Smart leaders know they have to maintain a competitive edge within their industries in order to sustain their slice of the marketplace pie. It remains essential, therefore, that a business continually improves what it offers and how it operates.But ideas for improvement that lead to success don’t just happen–it takes a concerted effort to encourage innovation from your staff. There are many easy-to-implement ideas that can help creativity and passion flow within your organization, one's that...

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          Anyone in the world

          I'm excited that Episode #17 of my new podcast “My Favorite Mistake” is now released! You can listen to it (or watch it or read a podcast) via my MarkGraban.com website: Episode #17: Melanie Parrish's Favorite Mistake Responding to a Request for Proposal and “The Experimental Leader” My guest is Melanie Parrish. She is an […]

          The post “My Favorite Mistake” Episode #17: Melanie Parrish, “The Experimental Leader appeared first on Lean Blog.

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            Anyone in the world
            On Fridays I will post a Lean related Quote. Throughout our lifetimes many people touch our lives and leave us with words of wisdom. These can both be a source of new learning and also a point to pause and reflect upon lessons we have learned. Within Lean active learning is an important aspect on this journey because without learning we can not improve.


            "A desk is a dangerous place from which to view the world."   — John le CarreAll too often, attempts are made to solve...

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              Picture of LSSU Admin
              by LSSU Admin - Friday, 6 November 2020, 11:30 AM
              Retrieved from: Minitab Blog
              Anyone in the world

              Understanding Customer Satisfaction to Keep It Soaring

              Think about the last time you flew on an airplane. How was that experience? Most people can probably think of a couple aspects that affected their past flights, both positively and negatively, and ultimately shaped their satisfaction.

              When it comes to air travel, passenger satisfaction is a key metric for airlines. Just knowing your passengers are satisfied is good, but knowing why they are satisfied is even better. These insights can really help an airline understand where their strengths are and where they can improve from their customers' perspective. Let's take a closer look.

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                Picture of LSSU Admin
                by LSSU Admin - Thursday, 5 November 2020, 12:00 PM
                Retrieved from: Lean Blog
                Anyone in the world

                A few years ago, my wife and I went to a highly-regarded (and oft-recommended) restaurant in the Orlando area (our now former home). I ordered a brined, bone-in pork chop. When it came out, looking somewhat like the photo below, I was excited to cut in and take a bite. “Wow, that's really salty,” was […]

                The post When the Chef Goes and Sees (Well, Tastes) the Problem appeared first on Lean Blog.

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                  Anyone in the world

                  I'm excited that Episode #16 of my new podcast “My Favorite Mistake” is now released! You can listen to it (or watch it or read a podcast) via my MarkGraban.com website: Episode #16: Mark Graban on His Recent Mistake That Almost Lost Four Episodes My guest was a guest host… Jamie V. Parker (host of […]

                  The post “My Favorite Mistake” Episode #16: Mark Graban Interviewed by Jamie Parker on Podcast Mistakes appeared first on Lean Blog.

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                    Picture of LSSU Admin
                    by LSSU Admin - Wednesday, 4 November 2020, 12:00 PM
                    Retrieved from: A Lean Journey
                    Anyone in the world
                    Investing in the development of employees is the most important and rewarding thing a manager can do. For some reason, though, it’s often the last thing on a manager’s “to do” list. Employee development is a long-term initiative, but it also leads to short-term benefits like increased loyalty and improved performance and engagement. Here are five ways you can begin improving employee development at your company: Lay a Foundation of Trust and Mutual Respect Employees need to know that discussing...

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