Returning to the podcast for Episode #358 is Steve Spear, a senior lecturer at MIT and author of the book The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. He's also the founder and co-creator of a software company and product called See to Solve. He's also the author of two […]
The post Podcast #358 — Steve Spear on Evolving our Knowledge and Learning on #Lean appeared first on Lean Blog.
Shout out and hat tip to Dan Markovitz for his excellent blog post: “WHEN LEADERS TORTURE THEIR EMPLOYEES“ He makes a strong case that displaying three months of customer satisfaction this way might lead to a lot of wasted effort and frustration. Below is just part of the photos that he shared — and please […]
The post Starbucks Risks Getting Burned on the Metrics Rollercoaster appeared first on Lean Blog.
I try to practice what I preach. I'm not perfect, but I do my best. Writing is fun for me, but I'm also the primary technical administrator for this blog and my other websites. I do a lot of the technical work and administration for my blogs and self-published books because I'm geeky enough to […]
The post Kaizens and Tests of Change: My Blog and One of My Books appeared first on Lean Blog.
Thanks to Sara Thompson and Catalysis Inc. for asking me to write a blog post for them. If we can go “Beyond Heroes” (a great book by Kim Barnas), then we can also go “Beyond Emojis.” Beyond Emojis: How to Visualize Your Area Scorecard Metrics The previous post that I liked and I am building […]
The post My Blog Post for Catalysis on Going “Beyond Emojis” with Process Behavior Charts appeared first on Lean Blog.
Joining me today for episode #357 is Michael Conroy, M.D., the Chief Medical Officer of Sutter Medical Group in northern California. Mike was previously the Medical Director of the Lean Promotion Office for the Palo Alto Medical Foundation and he was in that role when we first met about a decade ago. We collaborated on […]
The post Podcast #357 — Dr. Michael Conroy on Lean as a Chief Medical Officer appeared first on Lean Blog.
Healthcare – Creating Value for Patients It's been more than 10 years since Atul Gawande wrote The Checklist Manifesto, showing the world that a simple 2-minute checklist prior to surgery resulted in fewer deaths. Adoption is “pretty spotty”, and in poorer countries, the checklist is rarely used due to “surgeons who resent the implication that […]
Today, I'm sharing a question from a reader who started their career at Toyota and now works at another company. See previous posts with reader questions. The reader has given me permission to share this — to get your input — and there are no identifying details included. I came across something interesting at work […]
The post When Should We Lower a Target and When Should We Try Harder to Figure Out How to Reach It? appeared first on Lean Blog.
I was honored to be asked to participate in a supplement that was published by the journal The International Journal for Quality in Healthcare. The supplement is a collection of articles about the use of Lean or Lean Six Sigma in Irish hospitals. I had the opportunity to serve as a reviewer for the submitted […]
The post Sharing Lean Six Sigma Journal Articles on Healthcare Improvement from Ireland appeared first on Lean Blog.
The main subject of my book Measures of Success is “Process Behavior Charts” (see more in this blog post) and the thought process that's summarized in the subtitle: “React Less, Lead Better, Improve More” Chapter 7 talks about other commonly-used charting methods (and how PBCs are a better way). That chapter is titled: “Chapter 7: […]
In Episode 12 of Lean Whiskey, Mark Graban is back and he's joined by a friend from the Lean healthcare world, Ryan McCormack. Jamie will be with Mark for our next episode. You might know Ryan as the creator of the awesome “Operational Excellence Mixtapes” that he sends out via email and he also allows […]