In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in the context, at this moment, of using the 2019 End-of-Year (EOY) number to evaluate performance (often compared to the 2018 number and, as we know, two data points are not a trend. A look back at […]
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This article was originally was published in the Lean Mag There are many valuable books and knowledgeable speakers who offer informed opinions about what is needed to make a lean journey successful. Trust, or a culture of trust, will often make that list. But how much does trust matter?
My guest for Episode #359 of the podcast is Prof. Dr. Alfred Angerer, joining me from Switzerland to talk about Lean healthcare. I had a chance to visit a hospital with Alfred, in Switzerland, late last year, as we discussed in this episode of his podcast (which we recorded together in his office). In today's […]
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Healthcare – Creating Value for Patients Developing a culture of patient safety requires the ability to raise risks without fear of reprisal. This post from leanblog.org about a nurse who failed to report a critical incident for fear of being immediately fired without question reminds us we have a long way to go. When first learning about […]
Sam MacPherson started a discussion on LinkedIn about Toyota founder Sakichi Toyoda’s 5 Precepts. Sakichi Toyoda died in 1930 and, 5 years later, Kiichiro and Risaburo Toyoda pulled together 5 precepts that he had lived to share with Toyota employees. Sam thinks that these 5 precepts are the key to understanding culture, global business practices, […]