September 2011

    What the American Airlines IdeAAs program taught us.


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    What the American Airlines IdeAAs program taught us.
    September 22, 2011 - A classic example of failing at yokoten (transversalization) that I like to share frequently is American Airlines suggestion system. As much as consultants and subject-matter-experts like to share stories of success about AAs IdeAAs program, the...
Lean Leadership

Lean Leadership


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