February 2019

    No Mani Pedi, But Keepers Improve Elephant Foot Washing


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    March 1, 2019 - Supporting process owners includes stepping in for zoo keepers when their better idea for washing an elephant’s foot gets rejected as this Lean Talks video explains.

    How to Push Your Courier Business Forward in 2019


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    February 28, 2019 - Courier and logistics are among the fastest growing industries these past few years. There is a growing demand for courier services and reliable logistics, especially with the rise of ecommerce and online businesses. The world is converging into one...

    Using Product Development Metrics That Motivate at the Team Level


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    February 28, 2019 - The two most common product development metrics are R&D spending as a percent of sales and revenues from new products over time. These metrics, although necessary to track, do not predict a result. There’s no linear relationship between...

    Purpose and Brand – Can They Be The Same?


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    February 28, 2019 - One of the themes that comes up regularly in our work is that of purpose. This is because we generally start a relationship with a new client by analyzing where they are stuck today and how to move forward towards a more sustainable and satisfying...

    There Are 3 Ways To Innovate, But Only One Can Win The Future


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    February 28, 2019 - Very few businesses last. While we like to think we live in a particularly disruptive era, this has always been true. Entrepreneurs start businesses because they see opportunity and build skills, practices and processes to leverage it. Yet as the...

    Why Robotic Process Automation Works with Process Improvement


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    February 28, 2019 - When it comes to process improvement, humans provide the most essential element. However, experts say that automation will play a significant role in making operations more efficient in the future – and in some cases, it’s already in...

    Lean Roundup #117 – February 2019


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    February 28, 2019 - A selection of highlighted blog posts from Lean bloggers from the month of February, 2019.  You can also view the previous monthly Lean Roundups here. To Get Your Personal or Professional Changes Back on Track, Focus More on “The...

    Walter A Shewhart and His Contributions to Statistical Quality Control


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    February 28, 2019 - Walter A Shewhart and His Contributions to Statistical Quality Control Walter A Shewhart is a name highly revered amongst modern engineers as a man who married statistics, quality control, and process improvement in an era when quality control...

    How Organizations Undermine Their Frontline Support Teams


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    February 28, 2019 - Improving the frontline support experience is one of the most critical elements in maturing the service culture. To have teams focused on addressing issues at the cause level would go very far to increase the coveted metric of customer satisfaction...

    Small Things


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    February 27, 2019 - Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals.  “Who Cares for the Caregivers?” was written from the perspective of a patient in a cardiac...

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