March 2018

    TK at Zingerman's Mail Order


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    TK at Zingerman's Mail Order
    April 1, 2018 - This month's Toyota Kata video is about the early days of TK practice atZingerman's Mail Order. Decision-making can be moved more to the teamsin an organization, if that's combined with teaching people a scientificway of making decisions and...

    The Eco Lux Trend – Is Your Brand Missing Out?


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    The Eco Lux Trend – Is Your Brand Missing Out?
    March 31, 2018 - Like it or lump it, the “eco” market is not going anywhere. 66% of global consumers say they are willing to pay more for sustainable brands (Bain & Company). Despite global economic instability, last year the luxury market grew by 5%...

    5 Steps to Effective Poka-Yoke (Mistake-Proofing)


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    5 Steps to Effective Poka-Yoke (Mistake-Proofing)
    March 31, 2018 - Poka-yoke is a technique that aims to prevent operator mistake, or at least minimize it down to acceptable levels. It’s based on the philosophy that human error cannot be completely avoided no matter what one does, while on the other hand,...

    Don’t Let Personal Problems Impact on Your Business


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    Don’t Let Personal Problems Impact on Your Business
    March 31, 2018 - There’s a very wise old saying about keeping your business and private lives separate, and it’s something most people will try and do as much as possible. If you run your own business though, it can be tricky to separate the two quite as...

    KataCon4–Notes along the way: Part 2


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    March 30, 2018 - One of the things Menlo does (and I am sure they are not the only ones in their business who do) is create user personas – a biographical profile of a fictional person who represents a category of potential user for the software they are...

    Agile Transformation When Failure Is “Not” an Option


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    Agile Transformation When Failure Is “Not” an Option
    March 30, 2018 - One of my clients has many reasons for wanting an agile transformation. Their old products are at the end of their lives. They need agile approaches so they can get feedback from customers as they develop the new products. They need to deliver to...

    Gage R&R and its Application in the Automotive Industry


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    Gage R&R and its Application in the Automotive Industry
    March 30, 2018 - The gage R&R study is a commonly used tool in various industrial environments, and the automotive industry is arguably one of its biggest users. That should come as no surprise to anyone familiar with both that part of the industry as well as...

    No Surprise: Many In-Demand Jobs Related to Six Sigma


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    No Surprise: Many In-Demand Jobs Related to Six Sigma
    March 30, 2018 - In a list that will surprise few people who work with Six Sigma, many of the best jobs in the United States recently ranked by Indeed are related to the process improvement methodology.And even those that are not directly tied to Lean or Six Sigma...

    Why is Hoshin Kanri so Valuable?


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    Why is Hoshin Kanri so Valuable?
    March 30, 2018 - The practice of Hoshin Kanri, also called Policy Deployment or Strategy deployment, is about the alignment of individual goals and performance measurement with the company goals and mission. It is rare to find a management practice that has the...

    Top 6 Reasons Why Customer Experience Mapping Efforts Fail


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    Top 6 Reasons Why Customer Experience Mapping Efforts Fail
    March 30, 2018 - Before we can talk about how to improve customer experience maps, let’s start with a definition. Customer Experience Map: A large, colorful chart that impresses leadership for a few weeks and then gathers dust in the corner. A complex...

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