November 2017

    So long, and thanks for all the fish


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    November 30, 2017 - How do you end a blog? It’s easy to find stuff online on how to start one, and there’s loads on how to do one, once it exists, but there’s scant advice on finishing one. I’m not just talking how … Continue reading...

    Rosie the Robot


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    November 30, 2017 - Speaking at the 2003 Shingo Conference, Guy Briggs, General Manager of North American operations for General Motors lamented, “We spent the 1980’s ‘counting robots’ before we realized that it’s people that make the...

    What’s the Plan?


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    November 30, 2017 - Any time’s the right time, but right now is best off read more

    What Works in Workplace Giving


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    November 30, 2017 - Companies can help reverse a downward trend Has your boss ever asked you to donate to the United Way? Has a co-worker approached you about giving to the Red Cross? Does your employer encourage giving to nonprofits, or does it...

    How are Check Sheets Being Used in Healthcare?


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    November 30, 2017 - Check sheets are finding active application in many different industries nowadays, and they have become an integral tool for lean leaders worldwide. Their versatility and ease of use are factors that have contributed to their increased use, and the...

    Reclaim Your Brain from Distraction and Focus on the Goal


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    November 30, 2017 - “That was really tiring!” was the comment of a client after working for an hour on a Prerequisite Tree, one of the Thinking Process Tools from the Theory of Constraints. Work makes us tired in many ways and fatigue is inevitable....

    What you can learn from my (first) startup failure…


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    November 30, 2017 - In 1995, I had an idea. Internet Telephony had just started. Internet connection was available only through dial-up modems, and not all the time. Voice quality was choppy, delayed, and calls were dropped often. Very few people...

    Frontline Support Troubleshooting Skills: Get it right the first time


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    November 30, 2017 - First call resolution is cheaper, makes customers happier and frees up valuable capacity in your organization. Here are 3 things you can do to enable your frontline support teams to resolve the customer issue and get it right the first time.

    Understanding the Benefits of Cellular Manufacturing


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    November 30, 2017 - You can hear a lot about cellular manufacturing when discussing lean principles and optimization techniques with people interested in the field, but you may eventually notice that the actual benefits of this methodology are not fully understood by...

    Riverside County Jail Finds Value in Process Improvement


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    November 30, 2017 - In 2016, the Riverside County jail made a surprising discovery. According to a study conducted by an outside group, almost 50% of the people in Riverside’s jail were being held for reasons other than committing a crime. A handful were serving...

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