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    The Transformative Impact of Standardization


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    August 26, 2019 - Original: https://www.qualitydigest.com/inside/management-article/transformative-impact-standardization-082619.html By: Ryan E. DayPosted: August 26, 2019, 7:03 pm

    How to Design for Success


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    August 25, 2019 - What do they want? Some get there with jobs-to-be-done, some use Customer Needs, some swear by ethnographic research and some like to understand why before what. But in all cases, it starts with the customer. Whichever mechanism you use, the...

    Truth Behind Sears Collapse and How Your Business Can Avoid It


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    August 25, 2019 - Common wisdom has it that Sears just couldn’t keep up with Amazon. The truth is much more interesting and holds a critical lesson that you need to know to build your business and brand. Richard Sears was brilliant. He took the personal...

    Data Analysis and Customer Service


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    August 24, 2019 - Data Analysis and Customer Service The strong link between customer service and data analysis has started to become quite apparent in recent years. It’s no longer about collecting simple metrics like call duration and other similar points. We...

    Can Lean Principles Be Applied to the Process Industries?


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    August 23, 2019 - Peter King just published a second edition of his groundbreaking book Lean for the Process Industries: Dealing with Complexity this past June -- just about 10 years after the first edition was released. Since the publication of the first edition,...

    More Heart. Less Head. Making Feedback Matter.


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    August 23, 2019 - The best insights are often stumbled upon. Like happiness, such insights are just naturally-occurring by-products of being curious. Curiosity and courage, coupled with humility, are the root soft skills of successful innovators. You need to be open...

    When the Need to Counteract Power Differential Exist: Use Consulting Workshop Series: Focus Group


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    August 23, 2019 - In today’s business environment, management consulting firms must be ready to address client challenges and needs that will transform their business by 10 or 100 times. Tools and methods must be scaled up to ensure applicability to the widest...

    How to Launch Your Own Courier Service


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    August 23, 2019 - Data suggests there are almost 20,000 courier services operating in the UK, and that number is only likely to grow thanks to online shoppers ordering things to be delivered to their homes, expanding an industry already worth more than twenty billion...

    Why Companies Don’t Have 100% Availability SLAs Today


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    August 23, 2019 - Being competitive today means always having your services available to your customers. A true 100-percent availability SLA means your provider will do everything in its power to make sure your systems are always up.  Can this be a...

    Learning the Social and Technical Aspects of Lean on the Kentucky Lean Leadership Tour


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    August 23, 2019 - Why join the upcoming US Learning Tour in Kentucky? This interview between Josh Howell, John Shook and Jamie Bonini discusses why this tour will help people understand the Toyota Production System as an organizational culture of highly engaged...

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